FedEx Ground

FedEx 2 Day

FedEx Standard Overnight

FedEx Hawaii or Alaska Economy

Shipping
Pixie Lily makes every effort to process orders the day we receive them during the week. Orders placed over the weekend are processed on Monday. You will be sent a FedEx tracking number when your order is shipped. Please expect receipt of your delivery within 5-7 business days after receiving your order confirmation. We are unable to ship to P.O. boxes or outside of the United States.

Back-Orders
Pixie Lily will notify you by phone or email if products are not available for immediate delivery.

Return Policy
Returns and exchanges are not available with the purchase of sale or discounted merchandise.


We do not offer credits or refunds on Pixie Lily Keepsake Gift Boxes.

Merchandise for return or exchange must be returned unused and in its original condition with hang tags within 14 days of the invoice date. You will be refunded the cost of your item less shipping charges. You must include your original invoice or gift receipt in the shipment. Please use a shipping service that provides tracking information. Pixie Lily will not be responsible for packages lost in transit and only assumes responsibility once packages have been received at our warehouse.

Please ship returns and exchanges to:
Pixie Lily
Returns/Exchanges
48 Society Street
Charleston, SC 29401

Each item returned is subject to a 7.00 restocking fee to cover packing and shipping. Items returned for exchange are not subject to restocking fees but additional shipping charges will apply.

There are no restock fees or additional shipping charges if merchandise is flawed.