PURCHASING ON TAIGAN

At Taigan, you can shop the best shops, designers and purveyors together with one simple checkout.

Add items to you shopping bag from as many Taigan shops as you wish, and checkout in one transactions through our secure payment gateway.

Each shop will fulfill your order separately and ship to you directly, so shipping charges are applied separately by each shop. Orders typically ship within 1 business day, unless you are otherwise advised by the shop. You will receive an email providing the details & tracking information for your shipment once it departs the shop. To ensure you receive this email, add system@taigan.com to your address book.

Each shop also has their own returns policy -- please review the returns policies on any items prior to purchase. To return an item to a shop, contact the shop thru the "email this shop link" on the site, or contact us at memberservices@taigan.com.

INVENTORY AVAILABILITY

Each participating shop and designer on Taigan operates as an individual retailer, uploading and managing inventory availability.

Taigan cannot confirm the availability of any items on the site. All Taigan shops are monitored for their ability to promptly reply to customer inquiries and ensure prompt removal of unavailable items from presentation on the site. . Items placed in basket are not confirmed available. To secure Taigan shops’ limited availability items before they are sold out, purchase promptly.

PRODUCT PRICING AND CURRENCY
All items on Taigan are presented in USD$.

You will be charged in USD$ for any purchases made on Taigan.

If purchasing from a country using a different currency, the credit card company you use for payment will convert to the appropriate currency on the day of payment. If you would like to calculate pricing in another currency, use an online currency converter, such as http://www.xe.com/ucc/

SECURE PAYMENT

To protect your payment information, Taigan uses a third party gateway to receive and manage all payments. Payments include purchases on the site and premium Taigan Gold membership.

No credit card data is stored by nor accessed through Taigan.

Taigan currently uses PayPal as its secure third party gateway.

You may pay for your Taigan purchase using Visa, Mastercard, American Express, or your secure PayPal account.

TIMING OF ORDER FULFILLMENT

Taigan shops are independent businesses operating at the local hours for their area. Each order will be fulfilled as quickly as possible. If your order has been placed outside of working hours, it will be processed on the next business day. Each shop’s business hours are posted in the Shop Detail Page. Taigan’s office hours are from 9am - 6pm (EST) Monday to Saturday (excluding public holidays).

SALES TAX AND DUTIES

All purchases are subject to applicable sales tax and duty.

Taxes and duties are calculated based upon origin of item, shipping destination and category of item(s).

As each Taigan shop operates as a separate retailer on the site, each shop defines its own shipping policies, and adheres to applicable tax and duties of each country, state and municipality. Taigan calculates applicable sales tax on all orders according to updated information from a third party tax data service.

DOMESTIC & INTERNATIONAL SHIPPING

Each participating shop and designer on Taigan operates as an individual retailer, with its own Shipping and Returns policies and fees. Taigan has negotiated discounted shipping rates for all Taigan shops via Federal Express to ensure quality delivery and competitive shipping rates.

Taigan adds a $4 convenience fee to each order placed on the site. This fee is included in the total Shipping and Handling fee.

Each shop defines whether they are able to ship internationally. Please review the shopping policy for a shop prior to ordering.

Orders are anticipated to ship within 2 business days of receipt unless otherwise advised by shop. You will receive shipping information and a tracking number via email when your order ships.

RETURNS

Each participating shop and designer on Taigan operates as an individual retailer, with its own return policy and fees.

Prior to completing an order with each shop, be sure to review the shop’s return policy, located on the MORE INFORMATION page or also referenced as a hyperlink from the ORDER page.

To RETURN an item already received, contact the shop through the email this shop link on the site. If you have any questions, contact us.

REFUNDS/EXCHANGES

Please review each shop’s Shipping & Return policy to identify if exchanges/refunds are available.

CANCELLING AN ORDER
Please contact the shop through the site’s email service to cancel your order.

SITE TECHNICAL INFORMATION

FORGOTTEN PASSWORD If you have forgotten your password, click here to enter your user name and reset password. If you have problems, please contact us for assistance.

FORGOTTEN USERNAME

Your sign in is the email address that you used to sign up for Taigan. If you are not sure which address you signed up with please contact us.

WEB BROWSERS

Taigan is designed to work in most modern browsers, including Internet Explorer 8, Internet Explorer 9, Firefox, Safari, Chrome, and more. We do not support Internet Explorer 6 or Internet Explorer 7. If you are using IE6 or IE7, please upgrade your browser to be able to shop Taigan.

COOKIES
Taigan uses cookies in conjunction with web analytics tracking tools. For more information please see our Terms & Conditions and Privacy Policy.

FLASH
We recommend the Adobe Flash player (version 6 or higher) to enjoy full functionality of the Taigan website. For users on devices that do not support Flash technology, you will still be able to enjoy full website functionality utilizing our HTML 5 video player.

JAVASCRIPT REQUIREMENTS
Taigan requires Javascript to be enabled on your browser.

SIZING GUIDES – CLOTHING & FOOTWEAR SIZE CHARTS

INTERNATIONAL CONVERSIONS WOMEN'S CLOTHING

	XXS	XS	S	M	L	XL
UK	6	8	10	12	14	16
US	0 – 2	4	6	8	10	12
France	34	36	38	40	42	44
Italy	38	40	42	44	46	48
Japan	5	7	9	11	13	15

MODERN APPAREL SIZE GUIDE IN CENTIMETERS

	XS	S	M	L	XL
UK Sizes	8	10	12	14	16
BUST	82 - 86	86 - 90	90 - 94	94 – 98	98 - 102
WAIST	62 - 66	66 - 70	70 - 74	74 – 78	78 - 82
HIP	88 - 92	92 - 96	96 - 100	100 – 104	104 - 108

MODERN APPAREL SIZE GUIDE IN INCHES

	XS	S	M	L	XL
US Sizes	2	4 – 6	9 - 10	12 – 14	14 - 16
BUST	32	33 – 34	34 - 36	37.5 – 39	39 - 41.5
WAIST	23.5	24.5 - 25.5	26.5 - 27.5	29 - 30.5	30.5 – 32
HIP	34	35 – 36	37 - 38	39 - 41	41 – 43

WOMEN'S SHOES

UK	2	2.5	3	3.5	4	4.5	5	5.5	6	6.5	7	7.5
US	5	5.5	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5
France	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5
Italy	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5

WOMEN'S RINGS

UK	H 1/2	I 1/2	J 1/2	L	M	N	O	P	Q	Q 1/2	R 1/2
US	4	4.5	5	5.5	6	6.5	7	7.5	8	8.5	9
EU/Japan	7	8	9	10	12	13	14	15	16	17	18

MEN'S SHIRT SIZE GUIDE IN CENTIMETERS

	S Reg.	M Reg.	M Large	L Reg.	L Large	XL Reg.	XL Large
NECK	35.5 - 37	38 - 39	38 - 39	40.5 - 42	40.5 - 42	43 - 44.5	43 - 44.5
SLEEVE	61	61	64	61	64	61	64
CHEST	54.5 - 57	57 - 59	58.5 - 62	61 - 65	62 - 67	65 - 69	67 - 69
WAIST	52 - 54.5	54 - 55	54 - 55	59 - 61	59 - 61	65 - 67	65 - 67

TIES SIZE GUIDE IN CENTIMETERS

	Standard	Extended
LENGTH	145	158
WIDTH	10	10

TIES SIZE GUIDE IN INCHES

	Standard	Extended
LENGTH	57	62
WIDTH	4	4

MEN'S SHIRT SIZE GUIDE IN INCHES

	S Reg.	M Reg.	M Large	L Reg.	L Large	XL Reg.	XL Large
NECK	14 - 14.5	15 - 15.5	15 - 15.5	16 - 16.5	16 - 16.5	17 - 17.5	17 - 17.5
SLEEVE	24	24	25	24	25	24	25
CHEST	21.5 - 22.5	22.5 - 23.5	23 - 24.5	24 - 25.5	24.5 - 26.5	25.5 - 27	26.5 - 27
WAIST	20.5 - 21.5	21 - 22	21 - 22	23 - 24	23 - 24	25.5 - 26.5	25.5 - 26.5

MEN'S SHOES

UK	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5
US	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12	12.5
EU	40	40.5	41	42	42.5	43	44	44.5	45	46	46.5	47

TIPS TO MEASURE YOURSELF
BUST: Measure around the fullest part of your bustline.
NATURAL WAISTLINE: Find the natural crease of your waist by bending to one side and measuring the waistline (or between your ribcage and your naval).
HIPS: Measure around the fullest part of your hips located approximately 8 to 9 inches below your natural waistline.

QUESTIONS ABOUT SIZING

Taigan represents many different designers with various fits. Where possible the shop will describe the fit of the item. If you have a question regarding the fit of an item(s) contact the shop via the email function. Please send a message to the shop presenting the item and they will be happy to assist.

CAREERS AT TAIGAN

Interested in Career Opportunities? Please contact us for more information.