Shipping & Returns

SHIPPING & RETURNS

FREE GROUND SHIPPING PROMOTIONS DETAILS

Receive free ground shipping when you spend a specified amount at an individual Taigan shop. Orders eligible for free ground shipping will be designated at checkout. If only some items in your purchase are eligible for free ground shipping, you will be charged applicable shipping fees for the ineligible items. See below for shop exclusions.

Free Shipping Exclusions: A small number of shops do not participate in this promotion. Certain perishable items can only ship 2nd Day or Overnight and are also ineligible for free shipping promotions.

ORDER & DELIVERY INFORMATION

DELIVERY TIME

Each Taigan shop is individually owned and operated. All of our artists, designers and makers will carefully pack and ship your order to you directly, typically within 2-3 business days. A tracking number will be emailed to you when your order ships. Custom items will take longer and this will be noted on the item page.

Perishable items often ship more quickly. To ensure every order is delivered at the peak of freshness, many perishable food purveyors do not ship Thursday through Sunday, and some require additional packaging materials to ensure freshness during transit. Please review Shipping & Returns information at each shop to clarify details for your order.

As a guide, if you’re located in the same country as the designer you can expect your goods to arrive within 5-7 business days. If you are in a different country, delivery will take slightly longer.

Please remember to check the delivery and returns tab for the product you are ordering for any special delivery details.

SALES TAX

Sales tax is based upon the origin and destination of your order. You will be able to view applicable sales tax included in your order before you complete your purchase.

SHIPPING RATES

Shipping charges are based on the order value at each shop and the pace at which it is shipped. When ordering, you will have the opportunity to select shipping method and preview shipping charges prior to purchase.

INTERNATIONAL SHIPPING

Many Taigan shops ship internationally. Review the shipping policies of each shop prior to placing your order. Perishable items cannot be shipped internationally. There are no returns on international orders.

RETURNS

As each Taigan shop is an individually owned and operated business, each shop has their own return policy – please review the return policy on any item(s) prior to purchase. To return an item to a shop, contact the shop through the "email this shop" link.

There are no returns on custom items, food or other perishables, nor on international orders.